Knowing and coming to not know. Reflections on the dynamics operating in organisations responding to crises

My first response to the inviting title of NIODA’s 2021 Symposium was to think how ‘right’ that title felt and indeed how appropriate and timely the topic was as we fumble our way through our Covid infected world. But when I sat down to put pen to paper to consider what I might be able to contribute to the Symposium, it became apparent that both my observations and experience of working in this environment was not well reflected by the phrase ‘Not Knowing And Coming To Know’. Indeed my experience of the dynamics operating in organisations is that often what is known becomes unknown, somehow lost and inaccessible when critical decisions are to be made.

In this session, I will explore the complex and at times chaotic nature of the dynamics operating in organisations as they attempt to navigate through what are incredibly challenging times. This will include considering the impact that current high levels of anxiety and uncertainty can have upon thinking and action. Indeed under the current conditions considered thought can be replaced by unconscious enactment. I believe an example of this was analysed by the Coate inquiry into Hotel Quarantine, where it was determined that the decision about the enforcement model for people detained in quarantine was ‘adopted by acquiescence’ and indeed ‘remained an orphan, with no person or department claiming responsibility’.

Bion’s important work on memory and desire is at the heart of the theme of this conference. I will consider whether his thoughts can assist us in understanding the complexity of the current dynamics and what might be needed to support thinking under the fire of this pandemic. I will also explore whether Symington’s concept of ‘an act of freedom’ might be helpful when considering what might be needed to break the grip of these powerful dynamics.

Session schedule

5 MINS

Introduction

30 MINS

Paper presentation

20 MINS

Small group discussion; impressions of the paper and developing questions for the presenter

20 MINS

Discussion forum with the presenter; moderated for the speaker to elaborate their ideas

10 MINS

Discussion forum with the presenter; themes from the discussions

5 MINS

Break

30 MINS

Whole symposium open reflection discussion 

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Ray Minniecon is a descendant of the Kabi Kabi nation and the Gurang Gurang nation of South-East Queensland. Ray is also a descendant of the South Sea Islander people with connections to the people of Ambrym Island.

Ray is the former CEO of Kinchela Boys Home Aboriginal Corporation and the Former National Director of the Indigenous work of World Vision a role he held for six years. Ray was instrumental in the partnership with annecto that saw the first Federal Aged Care Packages accessible for the Aboriginal Community in Australia
Ray has spoken about indigenous issues at local, national and international forums. In 1995 he made an intervention at the UN in Geneva on behalf of Indigenous Peoples at the first hearing of the Draft Declaration of the Rights of Indigenous Peoples.

In 2001, he spoke in Italy at a Global Forum on Ethics and Economics, where he also had a private audience with the Pope.
Ray is currently a Director of Bunji Consultancies, which supports Aboriginal leadership and business initiatives with a number of corporate clients and is a consultant on the development of programs and projects for the remaining Stolen Generation communities with the University of New South Wales.

Panel session schedule

5 MINS

Introduction

60 MINS

Panel presentations

20 MINS

Small group discussion

20 MINS

Discussion forum with the panel

5 MINS

Closing

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Josephine Inkpin is the first openly and fully recognised transgender Anglican priest in Australia, now currently working as Minister of Pitt Street Uniting Church in Sydney. Originally from England, a former General Secretary of the NSW Ecumenical Council, and later described as a ‘Dangerous Woman of Queensland’, she is a historian and theologian who has taught in various university settings over the years. Chair of Equal Voices, a national network of LGBTIQ+ Christians and allies, Jo has also been a prominent leader in inter-faith, multicultural, Reconciliation and other justice activities over many years.

Panel session schedule

5 MINS

Introduction

60 MINS

Panel presentations

20 MINS

Small group discussion

20 MINS

Discussion forum with the panel

5 MINS

Closing

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Tolerating the incompleteness of knowledge: experience of professional transition in coaches and consultants

Being psychodynamic coaches and consultants we always find ourselves accompanying processes of change and transition in our clients, individuals and organizations. Our own experience of professional transition into coaching or consulting practitioner should be used as a rich resource of knowledge about the unconscious dynamics of change. The paper presents findings of the author in her role as a senior lecturer at the Higher School of Economics (Moscow) Master’s on Psychoanalysis and Business Consulting which helps people of various professional backgrounds move to become coaches and organizational consultants or develop a consultancy stance in their current professional roles. Educational experience of the students includes experiential learning events conducted in the form of Social Dreaming Matrix and Social Photo-Matrix devoted to the topic of professional transition. The discoveries of one Photo-matrix and two Social dreaming matrices with students at different years are presented.

Certainly, group reflective practice helps beginning practitioners to join with their emotions and unconscious conflicts of the transformation process, help see and realize these difficult internal processes as normal and felt and experienced by other peers and thus be more able to cope in a less defensive way with the challenges of development and learning.

The author argues that working through unconscious internal conflicts of professional transition in a reflective space of the group setting helps coaches and consultants to deeply feel though the dynamics of change, with all the internal forces of resistance, and emotional turmoil and develop one’s negative capability to be able to withstand, allow and let go the anxiety and wait for new thinking to reemerge, in oneself and further – in one’s client.

The case of Social Photo-Matrix with the group of students in the final stage of their learning process became a space of containment for enormous anxiety, fear and aggression which got uncovered by the associations to the photographs taken with the topic of “On the verge of change” in mind. Participants were first stroke and then disappointed that the change process for them is “indeed that drastic as to other ordinary people”. The matrix allowed a lot of unspoken but felt emotions to surface, be experienced, and be contained. And the emotional dynamic of the Matrix could well be matched to the dynamics of mourning and change.

The two cases of the Social Dreaming Matrix with students in the middle of the study programme (between the 1st and the 2nd years of study) set the conditions for experiencing the emotional facets of change as a process of narcissistic injury and recovery through abandoning the phantasy of omnipotence, miracle and admitting the reality of imperfection and incompleteness.

In both cases the Matrix gave birth to profound metaphors to be taken by participants to help tolerate uncertainty and incompleteness both of the study process and of the new professional identity. Of the most picturesque images to that dynamics were the invasion of repetitive dreams with the same scenario of pressing the button (in associations “the magic button”) in an elevator and always getting to the wrong floor (in one SDM), and the image of a suitcase which it turns out impossible to be packed properly though more and more clothes and things are being put into it (in the second SDM). Interestingly the experience of professional transition in the COVID time in the most recent Social Dreaming Matrix (which took place in May 2021) was heavily influences by the pandemic dynamics and uncovered the deep traumatic nature of the change process.

We can all have very different life, professional and organizational experiences compared to that of our clients, and we don’t need our experiences to be namely the same to be able to understand them. But what experience needs to be shared – is that of reflecting upon the process of change, which for students and beginning practitioners opens doors for better understanding of their clients and increased capacity to contain, stay in uncertainty and tolerate the ultimate incompleteness of one’s own knowledge.

Session schedule

5 MINS

Introduction

30 MINS

Paper presentation

20 MINS

Small group discussion; impressions of the paper and developing questions for the presenter

20 MINS

Discussion forum with the presenter; moderated for the speaker to elaborate their ideas

10 MINS

Discussion forum with the presenter; themes from the discussions

5 MINS

Break

30 MINS

Whole symposium open reflection discussion 

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