Optimising the new normal:

Leadership skills for the hybrid workplace

An immersive workshop series for people managers

The pandemic has fundamentally changed the nature of work, particularly for managers and leaders who are adapting to working with co-located and dispersed teams with some or all employees having the flexibility to choose where and when they work. Going back to pre-pandemic management is not an option. The ‘new normal’ hybrid workplace has disrupted established assumptions about the nature of work and what motivates workers, and it has highlighted the challenge of finding the right leadership skills for the hybrid workplace – a balance between hierarchical and lateral authority.

Leaders and managers need to adapt their thinking about the hybrid workplace,
and learn new skills to help them take up their staff management role and responsibilities.

Research has identified the need to build cohesion among staff working together from disparate locations, to fend off burnout, promote wellness, and strengthen shared culture. Leaders need support to create a human-centric way of working that puts people at the centre of their hybrid work strategy (Work 3.0 Reimagining Leadership in a Hybrid World, 2022).

NIODA’s ‘Optimising the new normal: Leadership Skills for the Hybrid Workplace’ immersive workshop series develops the capacity to manage the hybrid workplace boundaries around flexibility, authority and identity to support staff well-being and safety, as well as productivity.

Through these workshops, people managers will be able to:

  1. Recognise the complexity of hybrid workplace dynamics
  2. Apply frameworks to address the challenges facing your team
  3. Develop leadership and management skills to manage effectively in the hybrid workplace
  4. Reflect on your ongoing skill development needs to support your management practice.


Workshop One – What’s happening in our workplaces? Identifying the dynamics of the hybrid team.
Workshop Two – Locating the new boundaries of the hybrid workplace: working with authority, task, identity and political boundaries.
Workshop Three – Understanding your team as a social network for greater connection and cohesion
Workshop Four – The Containing Leader: leadership and management skills for a hybrid workplace

When and where people managers can
develop leadership skills for the hybrid workplace

Four x 2.5-hour workshops over 8 weeks with 6 to 8 participants

This workshop series format supports working with participants’ current workplace challenges to make changes and improvements during the 8-week period.

The sessions are fully interactive and can be onsite in Melbourne CBD, or online via zoom. Each two-and-a-half-hour workshop includes a short seminar, experiential learning activity, group discussion and reflection for integrating learning and planning action back in the workplace.

An ‘Optimising the new normal: Leadership Skills for the Hybrid Workplace’ workbook is provided for note-taking, capturing planned action, drawing and reflecting on the application between workshops. It also contains a summary of the theory for easy reference, current research on the hybrid workplace, and key articles for further reading. 

Optimising the new normal:
Leadership skills for the hybrid workplace

An immersive workshop series for people managers

NIODA’s highly experienced staff are leading this new hybrid workplace training program. Facilitators include:

    Ms Helen McKelvie

    Helen McKelvie

    Helen has had over 25 years of working in organisations to inform her approach to helping others gain insights into how they take up roles and how to achieve greater alignment with individual, team and organisational purpose. Her own roles as internal planning consultant, policy and project manager, and lawyer in workplaces in both the public and private sectors have provided her with first-hand experience of the complexity and challenges of organisational life.

    Helen is an alumnus and now teaches in the Master’s program at the National Institute of Organisation Dynamics Australia (NIODA). She also has a Bachelor of Laws and a Bachelor of Arts from the University of Melbourne. In addition to her academic qualifications, Helen is an accredited practitioner of PRISM Brain Mapping, an online, neuroscience-based behaviour mapping instrument, and is a registered Analytic-Network Coach. Helen also has training and experience in workplace mediation and yoga teaching qualifications.

    Ms Jennifer Burrows

    Jennifer Burrows

    Jennifer brings systems thinking and a socio analytic lens to help organisations and individuals thrive in complex environments. As a consultant and coach, she works collaboratively, holding the tension between leaving space for emergence and achieving the desired outcomes, using the unique situation and presenting needs as the starting point. The co-created results are relevant, immediately applicable and owned by the participants.

    Jennifer has extensive experience working in the education sector leading change innovations, as well as with Boards of not-for-profit companies. She holds a Master in Philosophy of Social Innovation (Organisational Analysis & Leadership) through the Grubb School of Organisational Analysis, as well as a Master of Business (Training & Change Management) and other qualifications in education. She is a Board member of a not-for-profit age and disability support organisation, and a Director of Group Relations Australia.

    Mr Thomas Mitchell

    Thomas Mitchell

    Over the last several years Thomas has enhanced his extensive professional experience by learning from, and working with, leaders across the executive coaching, group dynamics, and systems psychodynamics fields. A graduate of the NIODA Master of Leadership and Management – Organisation Dynamics, Thomas combines a deep understanding of working in large organisations with a passion for supporting others as they work toward achieving their goals and gaining a deeper awareness of their actions and drivers. Highly skilled in creating a safe environment to support participants explore their roles, Thomas manages the balance between empathy and candour allowing participants to feel secure whilst having their assumptions challenged.

    About NIODA

    The National Institute of Organisation Dynamics Australia (NIODA) offers internationally renowned post-graduate education and research in organisation dynamics, and decades of experience consulting with Australian organisations. 

    The study of organisation dynamics brings together socio-technical and psychoanalytic disciplines to explore the unconscious dynamics that exist in every group, team or organisation. Learning more about these theories, and reflecting on the experience of them, can support leaders and managers to unlock great potential in their organisations, tackling issues through a whole new light.

    PO Box 287, Collins Street West,
    Melbourne  8007  Australia
    +61 (0) 414 529 867

    NIODA acknowledges the Kulin Nations, and respective Traditional Custodians of the lands we work on.
    We pay our respects to Elders past and present, and recognise their enduring sovereignty which has, and continues to, care for Country.
    NIODA welcomes the Uluru Statement from the Heart’s invitation to walk with Aboriginal and Torres Strait Islander peoples in a collective movement for a better future.

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